Refund policy

Every product we sell is covered by a manufacturer's warranty and by your rights under Australian Consumer Law.

Warranty

All products carry a minimum 12-month warranty from the date of purchase, and many leading brands carry up to a 3-year warranty — the exact term is shown on each product page. If a genuine fault appears within the warranty period, we'll arrange a repair or replacement once the fault has been verified by us or the manufacturer.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to any voluntary warranty.

Faulty or damaged on arrival

If something arrives faulty or damaged, contact us within 31 days via our Contact Us page and we'll guide you through the return. Once the fault is verified, we'll repair, replace or refund as appropriate. You cover postage to send the item to us; we cover the cost of returning the repaired or replacement item to you, tracked with signature on delivery.

Change of mind

We offer a 14-day change-of-mind return. The item must be unused and returned in its original, sealed, saleable condition with valid proof of purchase. Return postage is at your cost and a restocking fee of up to 20% may apply. Change-of-mind returns cannot be accepted on opened or used products.

What can void a warranty

Warranty cover does not extend to faults caused by misuse, accidental damage, tampering, or the use of non-genuine accessories or unsuitable memory cards. Installation costs are not covered.

To start a return or warranty claim, reach us via our Contact Us page (email support).