Refund policy

Every product we sell is covered by a manufacturer's warranty and by your rights under Australian Consumer Law.

Warranty

All products carry a minimum 12-month warranty from the date of purchase, and many leading brands carry up to a 3-year warranty: the exact term is shown on each product page. If a genuine fault appears within the warranty period, we'll arrange a repair or replacement once the fault has been verified by us or the manufacturer.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to any voluntary warranty and are not limited by the timeframes below.

Faulty or damaged on arrival

If something arrives damaged or develops a fault, contact us within 30 days via our Contact Us page and we'll guide you through the return. Once the fault is confirmed we'll repair, replace or refund, reimburse your reasonable return postage, and cover the cost of getting the repaired or replacement item back to you (tracked, with signature on delivery).

Change of mind

You have 30 days from delivery to return an unopened item for a refund. The item needs to be in its original sealed packaging with the seals intact, along with proof of purchase. Return postage is at your cost, and we recommend a tracked service. Once it arrives and is checked, we refund the product price to your original payment method. There is no restocking fee. Opened or installed products can't be returned for change of mind, because we can't resell them as new.

What can void a warranty

Warranty cover does not extend to faults caused by misuse, accidental damage, tampering, or the use of non-genuine accessories or unsuitable memory cards. Installation costs are not covered.

To start a return or warranty claim, reach us via our Contact Us page (email support).